Delivery is more popular than ever before, thanks to the COVID-19 pandemic keeping people all around the world cooped up indoors. While delivery services like DoorDash, Skip the Dishes and Uber Eats offer a convenient way for restaurants to have food delivered directly to their loyal patrons, using them means being unable to control the customer experience as well as losing out on a significant portion of the profit.
The popularity of food delivery services like DoorDash, Uber Eats and Skip the Dishes has exploded since the beginning of the pandemic, allowing customers to enjoy their favourite food and beverages from the safety of their home and ensuring that food service businesses can continue serving the public even in the midst of lockdowns. These services are convenient for all parties, but concerns about food safety have always existed regarding them - something that has become especially prevalent since the emergence of COVID-19 last year.